What is Klaviyo and how can you help me use it?

Can we audit your existing Klaviyo account?

Yes. We provide a full audit covering:

• Account health

• List & segment structure

• Flow performance

• Email/SMS deliverability

• Template quality

• Automation opportunities

• Compliance and consent setup

• Integration issues

You’ll receive a practical prioritised action plan.

Klaviyo isn't only about email marketing - instead, think about it as an advanced data layer behind a dynamic, automated customer experience

Do we help set up new Klaviyo accounts?

Absolutely. we can configure your account from scratch, including:

• Shopify / WooCommerce / Magento integration

• Data migration

• Core flows (welcome, abandoned cart, browse recovery, post‑purchase, win‑back)

• Signup forms + onsite tracking

• Template design

• List growth setup

• SMS setup where needed

• Whatsapp setup

Can you fix issues with my Klaviyo flows or emails not sending?

Yes - we troubleshoot and resolve issues such as:

• Flows not triggering

• Emails stuck in Draft or Manual Send

• Incorrect trigger filters

• Missing integration data

• Broken conditional splits

• SMS compliance issues

• Duplicate events or missing metrics

Do you help with Shopify + Klaviyo integration problems?

Yes. Common fixes include:

• Customer profiles not syncing

• Missing events (add to cart, viewed product, started checkout)

• Multiple store connections

• API key issues

• Shopify Markets configuration

• Theme‑based tracking script conflicts

Can you create advanced segmentation in Klaviyo?

Yes - segments can be built using behaviour, purchase patterns, frequency, RFM, engagement, location, predicted values, and custom data.
I also create dynamic segments for VIPs, churn‑risk customers, seasonal buyers, and affinity groups.

Can you write and design my email or SMS campaigns?

Yes. We design, build, write, and schedule Klaviyo campaigns, including:

• Product launches

• Newsletters

• Promotional campaigns

• Automated SMS

• A/B testing

• Deliverability optimisation

Do you offer ongoing Klaviyo management?

Yes. Monthly management packages include:

• Campaign creation

• Flow optimisation

• Deliverability monitoring

• List hygiene

• Reporting and recommendations

• Testing & CRO

• Strategy planning

Can you improve my email deliverability in Klaviyo?

Yes - we diagnose and repair deliverability issues by fixing:

• High bounce and spam‑complaint rates

• Poor domain reputation

• Incorrect sending infrastructure

• List quality problems

• Over‑sending or under‑sending

• Authentication issues (SPF, DKIM, DMARC on request)

Do you help with reporting and analytics inside Klaviyo?

Yes - we set up dashboards, custom reports, event funnels, cohort analysis, and meaningful KPIs. I can also interpret performance and recommend improvements.

Can you help migrate from Mailchimp / Omnisend / Klaviyo competitor?

Yes. I manage full migrations including:

• Lists and segments

• Templates

• Flows

• Historical data (if applicable)

• Customer properties

• Consent and compliance

• Automation recreation

Do you offer emergency support?

Yes - if your flows break, emails stop sending, data stops syncing, or you experience a deliverability drop, we offer priority support to diagnose and fix the issue quickly.

How do we get started?

You can start by sharing your business goals, current challenges, and Klaviyo access level. We’ll recommend the right setup, scope, or plan - whether it's a one‑off project or ongoing management.

Our Strategic Framework: ABLE‑RFM+

Our proprietary growth engine aligns acquisition, loyalty, engagement, personalisation, and data strategy.

Acquisition

Brand Loyalty

Engagement

RFM

+

Identify and attract high-value customers through profitable, first party and zero party data data capture

Build structured loyalty pathways that increase repeat purchase behaviours

Create unified experiences across email, SMS, Whatsapp, onsite and paid channels

Predictive modelling to segment by value, intent and churn risk

1:1 personalisation and insight-led decisioning that amplifies performance

Why work with VALIX?

Over 16 years in email, CRM & customer data strategy

Phill Manson, VALIX Managing Director founded and led Europe’s first Klaviyo Elite Master Partner agency

We;'ve led CRM transformations across enterprise and high‑growth D2C brands globally

Human + AI blended model for maximum efficiency

Transparent, strategic, commercially focused approach

Ready to transform your Klaviyo & Customer Growth Strategy?

Let's unlock your most profitable customers and build journeys that turn them into loyal repeat customers